Watch out for West Coast Classic Cougars (WCCC), they over charged me for shipping and they might have done it to you too. I recently placed an order for item number 19014, a belt line weather stripping kit. I was quoted a weight of 11 pounds for the item and charged $34.35 for shipping. When the package arrived I could very clearly tell that it did not weigh 11 pounds. I called UPS ground and they told me the package weighed 3 pounds exactly. UPS also stated there was no extra charge for a box, sized 48x6x6 inches, which is the size of the box in which it arrived. UPS also told me that WCCC quoted the value of the item to UPS at $69.64, when, according to their website, it costs $92.85. I can only imagine WCCC did this to save on insurance costs during shipping.
So I called WCCC and asked for the manager. The man who answered the phone said he didn’t have a manager that he knew of so I can only assume it was the seemingly nice guy in the videos on the WCCC website. I explained the above situation and he gave me a very complicated answer that I did not understand but included a supposed up-charge for the size of the package. When I confronted him with the fact that UPS had told me there was no such surcharge, he made it sound like all he did was deal with car parts and didn’t understand shipping costs. He then countered by saying that I knew what the cost of shipping was when I ordered the item. I absolutely did know the shipping costs at time of order, but they were based on an 11 pound item, which weather stripping is obviously not, even with the packaging materials included. I asked if I could speak to the person who did understand shipping costs. The employee on the phone said if I was on site I could but since I wasn’t, he would have to email the employee in charge of shipping because said employee worked from home. When I pointed out that he had just said the shipping employee worked from home but earlier he had said I could have spoken to the shipping employee had I been on site, the phone employee denied ever saying the shipping employee was onsite.
He then went on, in my opinion, to be rather indignant with me about how he felt like he was on the defensive against me and that I was being less than courteous, to put it mildly. I never raised my voice and only spoke in a respectful, if critical, tone. If the WCCC employee on the phone felt defensive, it was because he, at best, doesn’t understand how shipping works, as he stated, and is ok with his customers getting over charged for it, or, something more sinister is going on here. Who gets the extra money when a company charges to ship a 3-pound item for the weight of an 11 pound item? Well I know it’s not me and I’m pretty sure it’s not UPS. Maybe WCCC thinks they have the corner on a market and that makes them think they can get away with stuff like this. Don’t be their next mark!